PRIVACY POLICY

Pro Hoops – New York City

Effective Date: August 15, 2026

Welcome to Pro Hoops ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, sign up for our basketball training programs, or engage with our marketing communications.

1. Information We Collect

We may collect the following types of information when you interact with us:

  • Personal Information: Name, email address, phone number, date of birth, and billing address.

  • Player Information: Basketball experience level, training goals, emergency contact information, and relevant medical/injury history necessary for physical training.

  • Payment Information: Credit card details and billing information (processed securely through our third party payment providers).

  • Usage Data: Information about how you navigate our website, including IP addresses, browser types, and access times.

2. How We Use Your Information

We use the information we collect for various business purposes, including:

  • Registering you for training sessions, clinics, and camps.

  • Managing your account and processing payments.

  • Communicating with you regarding schedule changes, updates, and training feedback.

  • Sending you promotional and marketing materials (see Sections 3 and 4 below).

  • Improving our website, services, and overall customer experience.

3. Email Marketing Policy

With your consent, we may send you email newsletters, special offers, and updates about upcoming Pro

Hoops events and training programs. We are committed to complying with the CAN-SPAM Act.

  • Opting Out: You may opt out of receiving promotional emails from us at any time by clicking the "Unsubscribe" link located at the bottom of our emails. Please note that even if you opt out of marketing emails, we may still send you transactional or administrative emails regarding your account or upcoming booked sessions.

4. Text Messaging (SMS) Marketing Policy

We may offer SMS/text messaging programs to provide you with marketing promotions, special discounts, and urgent schedule alerts (e.g., weather cancellations).

  • Opt-In: By providing your mobile phone number and agreeing to participate, you consent to receive recurring automated promotional and personalized marketing text messages from Pro Hoops. Consent is not a condition of any purchase.

  • Opt-Out: You can cancel the SMS service at any time. Simply text "STOP" to the shortcode or number from which you received the message. Upon receiving "STOP", we will send you an SMS reply to confirm that you have been unsubscribed.

  • Message & Data Rates: Message and data rates may apply depending on your mobile carrier and plan.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: We may share data with trusted third-party vendors who assist us in operating our website, processing payments, or conducting our marketing (e.g., email and SMS platforms). These parties are obligated to keep your information confidential.

  • Legal Obligations: We may disclose your information when required by law or in response to valid requests by public authorities (e.g., a court or government agency).

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Pro Hoops offers training for youth athletes, but our website and marketing communications are directed toward parents and legal guardians. We do not knowingly collect personal information directly from children under the age of 13 without verifiable parental consent. If we become aware that we have collected such data without consent, we will take steps to delete it promptly.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information. Changes are effective immediately upon posting to the website.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:

Pro Hoops
New York City, NY
Email: privacy@prohoopsnyc.com
Phone: (555) 123-4567
Website: www.prohoopsnyc.com